Reference
Warholak, T., Murcko, A., McKee, M., & Urbine, T. (2011). Results of the Arizona Medicaid health information technology pharmacy focus groups. 7(4). https://doi.org/10.1016/j.sapharm.2010.08.002
Abstract
BACKGROUND: In 2007, a federal Medicaid Transformation Grant was awarded to design, develop, and deploy a statewide Health Information Exchange and Electronic Health Record in Arizona, United States.
OBJECTIVE: To explore the health information technology needs, knowledge, and expectations of Arizona's health care professionals, moderated focus groups were conducted. This article describes the results of the pharmacist focus groups.
METHODS: Focus group activities included a brief presentation, completion of a paper-based survey, and group discussion. The methods included solicitation by invitation, participant selection, meeting content, collaterals, focus group execution, recording, analysis, and discerning comparability among groups.
RESULTS: Pharmacy focus group discussions centered on electronic prescribing, including the anticipated advantages: reducing handwriting interpretation errors, improving formulary compliance, improving communication with prescribers, increasing efficiency, and ensuring data accuracy. Disadvantages included: medication errors, inadequate training and knowledge of software applications, and inflated patient expectations.
CONCLUSIONS: Pharmacists ranked e-prescribing as the highest priority feature of an electronic health system.