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Medication Management Center selected to receive Pinnacle Award

Large group of smiling people

If you’re a center at the top of your game, what would be a fitting recognition?

A Pinnacle Award, of course.

The college’s Medication Management Center was selected to receive a 2013 Pinnacle Award from the American Pharmacists Association (APhA) Foundation. This is a national award that recognizes significant contributions to the process of medication use through increasing patient adherence, reducing drug errors and adverse events, promoting the use of national treatment guidelines, improving patient outcomes, or enhancing communication among the members of the healthcare team.

Smiling white bald man“This is a huge honor for us,” says Kevin Boesen, director and founder of the Medication Management Center. “For our center to be recognized with an award of this caliber is very gratifying.”

The APhA Foundation bestows three Pinnacle Awards per year, one in each of the following categories:

  • Individual Award for Career Achievement
  • Group Practices, Health Systems, Healthcare Corporations, and
  • Voluntary Health Agencies, Non-profit Organizations, Associations, Government Agencies and Public/Private Partnerships.

The COP center was selected for the award in the Voluntary Health Agencies, Non-profit Organizations, Associations, Government Agencies and Public/Private Partnerships category. In choosing an awardee in this category, the foundation places special emphasis on organizations that assist patients and their caregivers in achieving better outcomes from their medications.

“Using those criteria,” says Boesen, “our center really does shine.”

Since 2006, the center has delivered medication therapy management (MTM) services to more than 1,000,000 Medicare beneficiaries nationwide. And as 2014 approaches, the UA center is contracted to become the largest provider of MTM services in the nation.

The center is able to post these sparkling statistics thanks in large part to the proprietary health information technology platform built by the center’s associate director Kevin Barber. The system analyzes millions of pharmacy claims with billions of data elements to identify potential drug-related problems. Those potential problems are then addressed through patient counseling, provider outreach or both.

“This health information technology system is definitely a differentiator,” says Boesen. “We analyze millions of prescription records weekly and contact hundreds of patients every day.”

Carved crystal eaglesTaken together, all of the center’s services and resources produce a high level of member satisfaction. In 2012, members receiving live medication reviews were given a satisfaction survey; 98 percent reported being very satisfied or satisfied with the program.

One recipient of the center’s services, William Coffey of Pennsylvania, said, “I wish patients everywhere had access to medication therapy management services such as those provided by the Medication Management Center at the University of Arizona College of Pharmacy.”

In addition to getting good marks in customer satisfaction, the center scores high on quantitative indices. For example, the center posted strong ratings relative to quality standards recently announced by the Centers for Medicare and Medicaid Services.

Moreover, the center can provide hard evidence of cost savings. In 2012, the group made hundreds of thousands of recommendations to healthcare providers after medication reviews. As a result of those recommendations, more than 100,000 medication changes were made, resulting in a total savings to patients, health plans and Medicare of more than $50,000,000.  This amount represents a cost savings of more than $6 for every $1 the center spent on MTM services.

Overall, the Medication Management Center helps improve lives. As Dean J. Lyle Bootman and Associate Dean John Murphy wrote in recommending the center for the Pinnacle Award:

“We are immensely proud of all the college’s faculty and students, who are known throughout the world for promoting the role of the pharmacist in ensuring optimal medication therapy outcomes and also in providing direct patient care by implementing innovations developed right here at our institution…. The role of the pharmacist in addressing the human suffering and financial costs associated with poorly managed pharmacotheraphy cannot be overemphasized…. We believe you will find [the MMC to be] an exceptional candidate for the 2013 Pinnacle Award.”

The APhA Foundation agrees. It presented the Pinnacle Award to Boesen and other representatives of the Medication Management Center at a ceremony June 24, 2013 at APhA Headquarters in Washington, D.C., on a terrace overlooking the Potomac River.


Did you know?


  • The Medication Management Center is a pharmacist-run call center established at the UA College of Pharmacy in 2006 by college alumnus Kevin Boesen.
  • The center was founded in response to the public policy direction outlined in the Medicare Modernization Act of 2003, which required Medicare recipients to be eligible for medication therapy management (MTM) services.
  • Medication therapy management is a personalized service designed to optimize health outcomes for individual patients.
  • The center employs 25 pharmacists (as well as more than 80 other employees) who together boast more than 250 years of experience in caring for patients as clinical pharmacists.





Originally Posted: 
May 14, 2013
Contact Information: 

Ginny Geib